Raccoon Events currently only delivers merchandise orders to UK addresses as standard. If you wish to make a purchase with delivery outside of the UK then please contact [email protected] and we will provide you with a quote for shipping before fulfilling your order.

Returns Policy

If you are unhappy with your product when it arrives then please contact [email protected] within 14 days of delivery. If the product is faulty or not what you ordered then we will pay for the return shipping costs and give you a full refund within two weeks of receiving your returned item. If you need to return an item please send it to Merchandise Team, Raccoon Events, 2 Bell Court, Leapale Land, Guildford, GU1 4LY. Please include a note with your name and order confirmation email so that we can easily process your order and contact you if there are any queries regarding your refund.

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Our Awards

We are thrilled to have received the following awards:

EN Awards, 2020
Best Covid Lockdown Fundraising Initiative
WINNER

AEO Awards, 2020
Best Consumer Show
WINNER

AEO Awards, 2020
Innovation Award
WINNER

AEO Awards, 2018
Best Consumer Show Launch
WINNER

EN Indy Awards, 2018
Best Launch
WINNER

EN Indy Awards, 2018
Best Show Director
WINNER

EN Indy Awards, 2019
Best Show Feature
WINNER

EN Indy Awards, 2019
Best Consumer Show
WINNER

EN Indy Awards, 2018
Best Feature Area
Finalist

EN Awards, 2018
Show Rising Star
Finalist

AEO Awards, 2019
Marketing Campaign of the Year - Consumer
Finalist

AEO Awards, 2019
Best Consumer Show
Finalist

EN Indy Awards, 2019
Best Show Director
Shortlisted

EN Awards, 2019
Show Rising Star
Shortlisted